Team Lead, Petsense

This position is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by providing outstanding customer service. This position is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.

Responsibilities

Assisting the Store Manager and Assistant Store Manager with execution of operational, sales, and merchandising objectives by providing outstanding customer service; promoting a safe and productive work environment for all Team Members, customers, and vendors; training Team Members on the appropriate application of policies and procedures; executing assigned basic, promotional, and seasonal merchandising activities; performing opening/closing procedures; transporting and making deposits to bank; resolving customer complaints/issues and ensuring the customer has a positive experience; operating cash register/computer supervising cash handling procedures; ensuring cash drawers and vault is reconciled accurately daily; ensuring the safety and well-being of live animals; sanitizing and maintaining holding tanks and caring for live animals; handling and caring for all live animals including their food, bedding and habitat; assisting in training new Team Members

Requirements

Must be at least 18 years of age; possess a valid driver's license; able to read, write and count accurately; ability to lift merchandise up to 50 pounds; ability to push and pull merchandise up to 2,000 pounds with material handling equipment; ability to stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders; ability to move throughout the store for an entire shift; ability to safely access all areas of the store including selling floor, side lot, stock area, and register area; ability to constantly operate store equipment such as computer, cash register, and other store equipment; ability to handle and be in contact with birds/poultry; ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds; ability to successfully complete all required training and certification; ability to travel as required in support of district needs; ability to drive or operate a vehicle for business needs

Nice to have

Retail experience; pet/live animal knowledge; pet food knowledge; pet product knowledge; supervisory experience; high school diploma or equivalent; strong interpersonal skills and ability to resolve issues ethically and with minimal conflict; basic computer skills; ability to perform and execute principal responsibilities of Team Members

Benefits

Medical, dental, and vision coverage; company-paid life and disability insurance; paid parental leave; tuition reimbursement; family planning resources such as adoption and surrogacy assistance