Team Lead - Salesforce

AHEAD builds platforms for digital business. We are looking for a proactive, hands-on Team Lead, SaaS Applications to manage and optimize our Salesforce environment while leading a team of Salesforce Administrators. The ideal candidate will combine deep experience in Salesforce configuration, automation, user support, and data management with strong people leadership, delivery management, and stakeholder communication skills.

Responsibilities

Lead, coach, and manage a team of Salesforce Administrators; Set team priorities, assign work, balance capacity, remove blockers, and ensure commitments are delivered; Provide technical and functional guidance to the team, review proposed solutions and configurations, and promote consistent standards and Salesforce best practices; Serve as the first point of escalation for team members and operational issues; Administer and maintain Salesforce environments, including user setup, roles, profiles, permission sets, and security settings; Configure and customize Salesforce objects, fields, page layouts, record types, validation rules, and automation tools (Flows, Process Builder); Collaborate with business stakeholders to gather requirements and implement scalable Salesforce solutions; Support CPQ and Billing configurations, ensuring accurate quote-to-cash processes; Lead or support integrations between Salesforce and other enterprise systems using middleware tools (e.g., MuleSoft); Monitor system performance, conduct regular audits, and implement optimizations for usability and security; Create and maintain reports and dashboards to support business decision-making and team visibility; Document system configurations, processes, and best practices; Conduct training and knowledge-sharing sessions for end users and internal teams; Stay current with Salesforce releases and recommend platform enhancements

Requirements

Bachelor's degree in Computer Science or a related field; 8+ years of hands-on Salesforce administration experience, including senior-level responsibility for Sales Cloud, CPQ, and Billing; Demonstrated experience leading, managing, or formally mentoring Salesforce Administrators; Strong people leadership skills, including coaching, delegation, performance feedback, conflict resolution, and team development; Ability to prioritize work across a team, manage competing demands, and communicate delivery status, risks, and dependencies clearly; Strong understanding of Salesforce data models, security, and automation tools; Experience with integration tools and patterns for connecting Salesforce with other systems; Excellent problem-solving and analytical skills; Strong communication and stakeholder management abilities; Salesforce Administrator certification required; Experience working in Agile/SCRUM environments with JIRA; Familiarity with quote-to-cash, billing, or financial process automation

Nice to have

Working knowledge of AI-assisted tools and workflows; Ability to apply effective prompting techniques to accelerate research, documentation, coding, or analysis tasks; Comfortable learning and adopting new AI-enabled tools; Understanding of responsible AI use, including data privacy, security, and verification of AI-generated outputs; Exposure to Snowflake, Power BI, and Certinia

Benefits

Comprehensive health insurance coverage for employees, with options to extend coverage to dependents; Paid time off and company holidays, along with additional leave benefits as per policy; Flexible work arrangements, supporting work-life balance; Learning and development opportunities to support continuous growth and upskilling; Employee wellness initiatives and programs focused on physical and mental well-being; Retirement and statutory benefits in line with India regulations; Inclusive and people-first culture, with a strong focus on collaboration and ownership