Team Leader II - Flying Ace Express Car Wash

Part of Express Wash Concepts, one of the region's fastest-growing and award-winning companies. Flying Ace Express Car Wash delivers fast, eco-friendly services, exceptional customer care, and gives back to its communities. The Team Leader supports the site's facility and operations responsibilities and contributes to outstanding customer service, sales growth, and high quality standards.

Responsibilities

Drive exceptional customer service, sales growth, and maintain rigorous quality standards as a Team Leader; Greet customers with long-lasting first impressions; Educate customers about the benefits of our Unlimited Wash Club; Actively engage with customers pre/post wash for 100% satisfaction; Maintain quality assurance through accurate Quality Control checks; Lead the team in achieving and sustaining high-quality service; Address customer escalations calmly and effectively; Operate basic retail equipment and understand the wash process; Drive team performance to exceed service standards; Foster a positive and collaborative team environment; Perform other related duties as required and assigned

Requirements

High school diploma or equivalent, or current enrollment; Ability to work flexible hours, including weekends; Positive attitude, willingness to take direction, and a professional appearance; Follow safety guidelines and wear the required safety equipment; Aspire for excellence in all tasks, consistently setting an example through leadership; Maintain a professional appearance in accordance with appearance guidelines; Exceed expectations and uphold accountability in all responsibilities; Required to stand and move throughout the site for the entire shift; Ability to work on your feet for an entire shift in a fast-paced environment; Ability to work outside in all weather conditions; Ability to lift 25lbs

Nice to have

Previous sales or customer service experience

Benefits

Continuous training; 401k plan with a company match of up to 4%; Unlimited Wash Club Membership; Supplied uniforms; Paid vacation; Educational reimbursement