Team Member

As a Team Member, you'll be responsible for delivering exceptional customer service while maintaining the quality and efficiency of our wash operations. This hands-on role includes guiding vehicles into the wash tunnel, owning membership activities, and upholding cleanliness and safety standards to provide our customers with a top-tier experience.

Responsibilities

Provide excellent customer service with a friendly and professional attitude; Support sales and membership growth through consistent processes and knowledgeable guidance; Assist with member sign-ups, changes, and account management; Follow company policies related to pricing and discounts; Follow safety procedures and maintain a clean, organized wash area; Assist with vehicle preparation, including identifying preexisting conditions; Operate wash equipment safely and efficiently; Communicate effectively with team members and management regarding operational issues; Engage with customers professionally to ensure a positive experience and encourage Google reviews; Manage member accounts, including cancellations, plan changes, and overall member experience (CX); Stock and organize detail centers to maintain accessibility and inventory accuracy; Empty trash cans regularly and maintain clean work areas; Maintain vacuum stations by checking for clogs and emptying canisters; Perform general site upkeep, including trash pickup, weed removal, and other maintenance tasks; Maintain professional conduct and adhere to uniform standards at all times; Perform opening and closing duties to ensure smooth operations; Clean and maintain the tunnel to ensure safety and operational efficiency; Prepare towels and other necessary materials to support daily operations; Guide vehicles into the wash tunnel

Requirements

Take ownership and finish tasks without needing repeated instructions; Be curious and work out problems before asking others for help; Bring positive, team-first energy; Be physically active and comfortable working outdoors in all kinds of weather; No experience required