Tech Support Engineer (f/m/n)

Diagnose faults on workstations, peripherals, and office equipment. Install and configure Windows/macOS systems in compliance with IT policies. Maintain equipment (printers, video conferencing, digital displays). Coordinate with the Hardware Asset Management team for repairs and replacements. Prepare workstations and access for new employees. Train users on essential tools and IT best practices. Assist with VPN access issues, MFA, and network connectivity. Create and manage guest Wi-Fi accounts and secure access. Prioritise and process tickets in the ITSM tool (JIRA, ServiceNow). Document resolution steps to ensure traceability. Escalate complex incidents to specialist teams. Proactively communicate about outages and service interruptions. Write guides and FAQs for users. Identify recurring issues and propose solutions to reduce incidents. Collaborate with IT teams to optimise processes.

Responsibilities

Diagnose faults on workstations, peripherals, and office equipment; Install and configure Windows/macOS systems in compliance with IT policies; Maintain equipment (printers, video conferencing, digital displays); Coordinate with the Hardware Asset Management team for repairs and replacements; Prepare workstations and access for new employees; Train users on essential tools and IT best practices; Assist with VPN access issues, MFA, and network connectivity; Create and manage guest Wi-Fi accounts and secure access; Prioritise and process tickets in the ITSM tool (JIRA, ServiceNow); Document resolution steps to ensure traceability; Escalate complex incidents to specialist teams; Proactively communicate about outages and service interruptions; Write guides and FAQs for users; Identify recurring issues and propose solutions to reduce incidents; Collaborate with IT teams to optimise processes

Requirements

2–5 years of experience in IT support, helpdesk, or technical support roles; Bachelor’s degree in IT or equivalent practical experience; Solid knowledge of Windows and/or macOS environments; Hands-on experience with hardware and software troubleshooting for end-user devices; Familiarity with Active Directory and user account management; Basic understanding of networking concepts, including VPN, IP configuration, and connectivity troubleshooting; Experience working with ITSM tools such as JIRA or ServiceNow; Strong communication skills and a service-oriented mindset; Ability to work independently, prioritise tickets, and manage multiple requests effectively; Fluent Dutch and strong English communication skills required

Nice to have

Exposure to tools such as SCCM, JAMF, TeamViewer, or mobile device management (MDM) solutions is a plus

Benefits

Flexible working hours; Holiday allowance and 25 vacation days per year; Chances to broaden your skill set and acquire new competencies through daily work, challenging projects, and training activities