Technical Account Manager (Malaysia)

Technical Account Manager serves as the primary technical source for supporting sales activities within responsible regions. Technical Account Managers take full responsibility of the daily operation of customer service function, which handles all initial inquiries from customers, dealers, and public regarding order placement, complaints, technical support, etc.

Responsibilities

Take full charge of the daily operation of customer service function that handles all initial inquiries from customers, dealers, and general public regarding order placement, complaints, technical support and etc.; Provide primary technical advice to customers with practical information and tools; identify and interpret customers' requirements, shaping these requirements to fit the business unit's capabilities and communicate these to customers; Work closely with business unit Sales Account Managers, Production Managers and Senior Scientists as a consultant to clients in technical matters and improve customer satisfaction; Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies; Attends trade/technical shows and gives technical presentations to customers

Requirements

Solid professional technical background, minimum Master Degree in relevant life science fields including but not limited to cell biology, immunology, and molecular biology; Ability to communicate fluently in both English and Chinese, verbally and in writing; Good presentation skills with technical content; Customer-focused, proactive/action-oriented; Highly motivated individual with excellent communication, organization and time management skills

Nice to have

1-2 years of commercial experience; Previous industry experience in a similar commercial role

Benefits

medical, dental, and vision insurance; 401(k) retirement plan with a company match that vests fully on day one; paid parental leave after just three (3) months of employment; paid time off policy that includes vacation time, personal time, sick time, floating holidays, and company holidays; flexible spending and health savings accounts; life and AD&D insurance; short- and long-term disability coverage; legal assistance; supplemental plans such as pet, critical illness, accident, and hospital indemnity insurance; commuter benefits; well-being initiatives; peer-to-peer recognition programs