Technical Account Manager

About Hightouch: Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works.
About The Role: As our first Technical Account Manager hire in India, you will become the bridge between Hightouch and our largest customers based in the APJ region (Asia-Pacific and Japan). You will oversee the entire customer journey starting from kick-off to onboarding to continued customer success and finally, increased adoption. You are a product expert and will leverage your knowledge to ensure our Enterprise customers understand and utilize the Hightouch platform to its fullest extent and beyond.

Responsibilities

Be responsible for the retention and expansion of our largest customers; Work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations; Deliver a timely and organized onboarding for customers through effective project management; Ensure customers see the full value in Hightouch's products; Advise on technical best practices; Provide customers with clear proactive technical guidance and expertise across all our products; Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations; Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level

Requirements

5+ years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined; Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy; Excellent project management and communication skills; Proven ability to quickly learn new technologies and understand complex systems (SQL, databases, APIs, reporting tools, etc.); Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen; Ability to collaborate cross functionally with different teams and types of people; Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease

Benefits

Meaningful equity compensation in the form of ISO options; Early exercise; 10-year post-termination exercise window