Technical Authority Expert - Informatica

We have an exciting opportunity for an experienced Technical Authority Expert to join our world-class team at Ericsson, a dynamic production support team responsible for maintaining critical ETL applications, resolving production issues, and optimizing system performance. The role offers hands-on experience with Informatica, Linux, Shell/Python scripting, and ITIL-based support processes while working closely with L1, L3, and vendor teams.

Responsibilities

Application L2 Production support including but not limited to; Monitoring of the production system & ensuring its performance and stability; Action on issues reported by L1 monitoring teams. Coordination with L3/vendor team for restoration of any faults; Trouble Tickets resolution – Resolve day to day customer issues; Coordination with IT/network teams to resolve any operational or functional issues; Responsible for answering adhoc requests from various teams; Analyze the Logs and try resolving the issues, escalate issues well in advance and suggest alternative approaches; Analyse and Automate Healthchecks, Performance metrics related data extraction etc; Deploy CRs on production environments and ensure smooth system performance; Follow ITIL processes and exhibit expertise in Incident, Problem and change management; Ensure SLA compliance for application and trouble tickets; Proactive competence development of self in new solution areas & certifications; Provide an effective 360-degree feedback on the ailing elements in the current solution and co-ordinate with Design team/L3/ Vendor to fix them

Requirements

Hands-on experience in troubleshooting the ETL-informatica based solutions; Experience on developing framework/custom workflows using the ETL/Shell/Python scripting; In depth product knowledge for Informatica 10.5 or above; All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Nice to have

Knowledge of deployment and maintenance of custom ETL frameworks; Strong knowledge of Linux command-line environment; Strong learning and time management skills; Team player capable of working independently; Should be willing to work in 24*7 environment; Good communication skills