Technical Consultant

As a Technical Consultant in the Skyhigh Customer Value team, you will play a critical role in ensuring customers maximize the value of our solutions. You will guide customers through their product adoption journey, ensuring seamless deployment, integration, and continuous optimization. This role will develop deep relationships with our largest customers and complete the technical onboarding process for our smaller customers. By leveraging your technical expertise and customer-centric approach, you will drive operational success, best-practice adoption, and long-term customer satisfaction.

Responsibilities

Guide customers through their product adoption journey; Ensure seamless deployment, integration, and continuous optimization; Implement SWG, CASB, ZTNA, DLP, and other SSE security solutions; Configure security policies, user access controls, and enterprise integrations; Perform policy migration and optimization; Conduct pilot testing, UAT, and final production rollout; Deliver technical training and enablement; Provide ongoing technical guidance and troubleshooting support; Lead best practice workshops; Act as technical point of contact post-deployment; Monitor solution performance and adoption; Identify opportunities for expansion; Collaborate with Customer Success Manager, Sales, and Product teams; Document deployment procedures and configuration settings; Mentor and coach other Technical Consultants; Stay up to date with industry security trends.

Requirements

7 to 10+ years of experience in a customer-facing technical role (Technical Consultant, Solution Architect, Technical Account Manager, Sales Engineer, or similar); Ready to work on permanent EST shift; Strong background in network security, cloud security, and SSE/SASE solutions; Experience with firewalls, proxies, CASB, DLP, Zero Trust Network Access (ZTNA), and SWG (Secure Web Gateway); Proficiency in network protocols, authentication mechanisms, and security frameworks; Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud; Strong troubleshooting and problem-solving skills with a customer-first mindset; Excellent communication and presentation skills, with the ability to translate technical concepts for various audiences; Experience coaching and training customers to use technical products effectively; Ability to manage multiple accounts while prioritizing key customer needs.

Nice to have

Industry certifications such as CCNA Security, Comptia security+, AWS/Azure Security, CCSK/CCSP or CISSP; Experience working with large enterprise customers and managing multi-region deployments; Experience working with PSA tools (Open Air, Financial Force etc.).

Benefits

Hybrid work model; Social programs; Flexible work hours; Family-friendly benefits; Retirement Plans; Medical, Dental and Vision Coverage; Paid Time Off; Paid Parental Leave; Support for Community Involvement