Technical Sales and Support

We are seeking a driven and technically capable Technical Application Sales & Support professional to join our Industrial Solutions Division. Reporting to the National Manager – Technical Application Sales, this role is responsible for delivering high-level technical, sales and service support to drive year-on-year growth and development of the business. This is an exciting opportunity for a technically minded professional who thrives in customer-facing environments and enjoys combining hands-on troubleshooting with strategic sales growth.

Responsibilities

Provide technical support and troubleshooting to customers and branch teams; Conduct product failure investigations and deliver corrective service solutions; Complete customer calls and branch visits across NSW and VIC; Build and maintain strong relationships with branch networks and business development teams to drive sales growth; Develop and implement target/key customer strategies to generate profitable growth; Deliver product training and technical sales training to internal teams; Complete customer site surveys in conjunction with application engineering and major accounts teams; Deliver documented safety, reliability and efficiency gains for customers; Actively pursue and submit cost-saving case studies; Participate in trade shows and industry expos

Requirements

Demonstrated high-level knowledge in Bearings, Power Transmission products, or Hydraulic, rotary and machined seals; A relevant formal technical qualification and experience in similar roles; Strong customer service, communication and time management skills; The ability to negotiate, influence and manage technical and commercial discussions at all levels; A strategic mindset with strong planning capability; A commitment to safety and safe work practices; A valid Australian Driver’s Licence; Willingness to travel intra- and interstate; The ability to work both independently and within a team environment; Australian Citizenship or Australian Permanent Residency Visa

Nice to have

Experience with MS Outlook, Word, Excel and relevant technical systems (e.g. CAD or inventory platforms)

Benefits

Market aligned remuneration with annual salary reviews; Career Progression with access to free webinars, training events and courses; Retail discounts; Bonus incentives; Recognition programs; Supplied uniforms; Parental leave top-up allowance; Access to wellbeing/employee assistance programs; 1 Good to Give Leave Day per calendar year for volunteering activities