Technical Solution Engineer Intern

As a Technical Solutions Engineer Intern, you will follow established guidelines and SOPs to help customers integrate and optimize our products, troubleshoot and explore technical issues, and provide expert guidance. Your main responsibility is to execute each task with precision and consistent service. This role offers a unique opportunity to gain hands-on experience and contribute to the development of innovative solutions in a dynamic environment.

Responsibilities

Efficiently follow established guidelines and SOPs to assist new clients with a smooth onboarding and go-live process; Maintain a high degree of precision when documenting, communicating, and processing the work and issues to ensure every detail is accurately captured; Create and update technical documentation, knowledge base articles, and FAQs to help both customers and internal teams; Effectively communicate technical concepts and problems to both technical and non-technical teams; Assisting in the evaluation and integration of generative AI tools and platforms into existing workflow

Requirements

Currently pursuing a Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, or a related field; Basic knowledge of programming, algorithms, and data structures is required; Excellent written, verbal communication skills, with the ability to collaborate effectively with teams; A passion for technology and a desire to learn; Able to utilize generative AI tools effectively; Able to commit to an internship schedule of 3 days (24 hours) per week for a minimum duration of 6 months

Nice to have

Japanese proficiency preferred; Familiarity with the components and structures of a URL; Understanding of networking, databases, and APIs; Familiarity with Python, JavaScript, HTML, SQL