Technical Solutions Engineer (Japanese) – Tokyo, Japan

Deep dives into our customers' business cases, data, and constraints and ensures the optimal usage of Appier’s AI-empowered ad solutions; In-depth knowledge of Appier’s ad solutions: you are familiar with all of the details from development, service operation to the sales strategy; Work with Product and HQ’s Technical Solutions teams to support successful adoption of Appier's solutions, including providing appropriate documentation, technical guidance; Develop solutions for customers by working out existing product upon data integration, service application recommendations; Discuss the product definition, implementation, operation and clarify issues with customer and consolidate the feedbacks to product team on behalf of the customer; Optimize business outcomes for customers by leveraging Appier’s AI and data assets

Responsibilities

Guide clients through the onboarding process, ensuring timely and successful adoption of our solutions; Working as a liaison with clients and stakeholders to determine project requirements, scope, schedule, and deliverables; Preparing technical specifications for developers to implement; Creating user and training documentation for smooth operation; Troubleshooting technical issues and solving the issues by close communication with developers; Developing internal tools and scripts to streamline operations and visualize/analyze data; Escalating feature enhancements and help coordination between clients and Project Managers; Analyzing data and giving insights to customers and colleagues; Understanding the client's current status and proactively following up with them based on the project timeline

Requirements

Strong oral and written communication skills in both English (=Professional level) and Japanese (=Native level); Explanation skill in an easily understandable manner with logicalness; Solid research and summarization skills; Knowledge of using SQL query to get the data from the database; Willingness to learn and adapt to new technologies; Self-motivated and independent learner

Nice to have

Experience in the mobile measurement partner(AppsFlyer, Adjust…) industry; 1+ years of experience in a relevant position(Technical Solution /Technical Consultant); Experience in the digital marketing or advertising industry; BS/BA degree in Computer Science or related field; Can read Javascript and understand what the code is doing; iOS or Android application development experience; Ability to perform maintenance and debugging tasks for Web and App SDK-related solutions; Experience with data mining projects, has strong sense of using data to help executives make business decisions; Potential ability to conduct data analysis and high level of consultation