Technical Solutions Specialist- FTC

SpaceXAI’s mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. The Ad Technical Solutions team is the primary technical support contact for SpaceXAI's advertisers and the global sales organisation. We deliver high-quality technical expertise to help advertisers succeed with X Ads and Analytics, while providing critical operational support to the X Ads Engineering teams and our Sales teams. As the SpaceXAI Ads business continues to scale rapidly, we are looking for exceptional technical problem-solvers to join our team in Dublin. You will play a key role in unblocking revenue, improving processes, and enabling both our sales teams and advertisers to drive sustainable growth.

Responsibilities

Act as a critical bridge between advertisers, sales, and engineering; Deliver prompt, clear, and high-quality technical support to advertisers and internal sales stakeholders via our internal systems; Troubleshoot complex ad setup, tracking, and performance issues across the full suite of X Ads products; Partner closely with Engineering, Product, Sales, and Operations teams to resolve issues and drive cross-functional initiatives; Identify recurring issues and proactively propose solutions, new tooling, improved processes, and automation opportunities; Create clear, helpful documentation, FAQs, and support content to scale the team’s impact; Monitor support metrics, campaign performance data, and trends to continuously improve quality, efficiency, and advertiser experience; Manage multiple initiatives and projects effectively, delivering measurable results against tight deadlines; Relay technical campaign insights and performance data to Sales partners in a clear, business-friendly manner

Requirements

Bachelor’s degree (BS/BA) or equivalent experience; 4+ years of relevant experience in technical support, solutions engineering, ad operations, or a similar client-facing technical role; Strong analytical skills with proven proficiency in Excel, SQL, Terminal, and BigQuery (or similar); Experience using online advertising tracking tools (Google Tag Manager, Google Campaign Manager, Adobe Analytics, Tealium) and website pixel and /conversion tracking; Previous experience in the advertising technology (AdTech) or social media ecosystem; Experience working directly with Engineering, Sales and Product teams on digital advertising products; Demonstrated ability to manage multiple high-priority projects and stakeholders simultaneously in a dynamic environment; Excellent written and verbal communication skills, you can translate complex technical concepts for both technical and non-technical audiences; Ability to work 5 days per week from our Dublin office

Nice to have

Technically strong; customer-obsessed; thrives in a fast-paced, ambiguous environment; deep analytical capability; excellent communication skills; genuine passion for helping the business succeed