Technical Support Coordinator

As a Technical Support Coordinator, you will play a key role within the Operational team of the Managed Radio Services contract to our customer, the Metropolitan Police. Supporting/delivering our mission critical logistics/Technical operational services you will be responsible for Accepting delivery of equipment at our Kennington Park facility in London, Issuing Equipment to Customers and engineers over the counter, delivering equipment to customers sites (this will involve driving a pool vehicle and Asset tracking/managing the stock in our secure stores). There will also be opportunity to participate in the testing of equipment at a simple functional level (Training will be supplied for this aspect of the role). Due to nature of this role successful applicant must be able to obtain SC Level + NPPV checks process successfully. This role is office based at our facility in Kennington Park London SW9 6DE. Operating hours are between 8am - 6pm 37.5 hours per week.

Responsibilities

Accepting delivery of consignments from suppliers and checking contents; Recording and documenting the movement of goods/equipment using a variety of common software tools (ServiceNow, Microsoft Office); Preparing/booking deliveries of customer technical kit; Delivering to customer sites or where appropriate, booking deliveries via couriers; Assisting the wider team as a driver; Issuing equipment to customers and engineers over the counter; Asset tracking/managing the stock in secure stores; Participating in the testing of equipment at a simple functional level (training supplied)

Requirements

Full UK driving licence; Ability to obtain SC Level + NPPV checks process successfully; Have lived in the UK for 5 consecutive years or longer; Competency with Microsoft Office Applications (Specifically Excel); Some experience with database usage; Excellent customer service skills; Pre-existing right to work and travel within the UK

Nice to have

Technology based experience/knowledge; familiarity with IT networks; Public Safety Radio; Telecommunications

Benefits

25 days paid holiday with option to buy/sell; 4 x basic salary life assurance cover funded by NEC (with option to increase cover at additional cost); Group Pension Plan; Flexible benefits to suit individual needs; Employee assistance programme