Technical Support Engineer III

Mapbox has established itself as a global leader in location technology, providing high-definition maps and navigation solutions that power the next generation of connected vehicles. With a strong focus on the automotive sector, we partner with leading global OEMs and Tier 1 suppliers to deliver immersive, data-driven cockpit experiences. As we expand our footprint in China, we are looking for dedicated engineers to support our growing list of automotive partners in the region.

Responsibilities

Break down complex customer questions into manageable pieces, dive into the Mapbox stack to find the answers to those questions, and craft concise and friendly responses; Work with our engineering and documentation teams to ensure our product documentation and code examples are up to date and accurate; Work with the rest of the Mapbox support team to ensure we’re consistently delivering high-quality support to our customers; Aggregate user feedback and turn it into actionable next steps for Mapbox product engineers; Monitor our public GitHub repositories to track open issues and assist Mapbox users and contributors as needed

Requirements

Native-level Mandarin and English fluency: Exemplary written and verbal communication skills in both languages; Automotive Sector Expertise: Experience supporting Car OEMs or Tier 1 suppliers, understanding the unique challenges of in-car navigation and connectivity; Android Development Proficiency: Hands-on experience with the Android SDK (Kotlin or Java), with the ability to debug and provide code-level guidance to customers; Depth in Support Engineering or Software Engineering, with a customer-first approach; Comfortable with tools such as GitHub and the command line; Experience working with engineering and product management teams as part of the software development process; Experience with geospatial tools; Formal or informal education experience

Nice to have

Familiarity with or a desire to learn more about Javascript or iOS(swift) is a plus

Benefits

Supportive health care; Parental leave; Flexibility