Technical Support Engineer

We’re recruiting for a Technical Support Engineer to join a global engineering business at the forefront of industrial automation technology. This is an opportunity to become the technical expert for a market-leading range of automation products, supporting customers and colleagues across Europe with PLC integration, industrial networks, fault finding, testing and technical problem solving.

Responsibilities

Providing technical support to teams across Europe; Supporting customers with the integration of automation products into PLC and control systems; Diagnosing product, electrical and communication faults; Setting up, programming and testing PLC-based automation systems; Working with industrial communication networks and fieldbus technologies; Recreating customer issues within a test environment to identify root causes; Testing and validating new and existing automation products; Producing technical reports, user guides and engineering documentation; Delivering technical training sessions to customers and internal teams; Supporting technical meetings, customer visits and industry exhibitions across Europe

Requirements

Automation Engineer, Controls Engineer, PLC Engineer, Applications Engineer, Technical Support Engineer or similar; Understanding of PLC programming, ideally Ladder Logic or Structured Text; Knowledge of industrial automation systems and communication networks; Strong troubleshooting and fault-finding abilities; HNC, HND or Degree in Electrical Engineering, Automation, Controls, Mechatronics or a related engineering discipline; Candidates with approximately 1 year’s industry experience are encouraged to apply

Benefits

25 days holiday; Holiday purchase scheme; Private medical insurance; Pension scheme (5% employer contribution); Cycle to Work scheme; Car leasing scheme; Employee Assistance Programme; Retail and technology discounts; Ongoing technical training and development; Exposure to customers and automation systems across Europe; Long-term career progression opportunities