Technical Support Engineer

We’re seeking a passionate, experienced Technical Support Engineer to deliver exceptional enterprise-level support. This role goes beyond traditional support – it’s an opportunity to shape product direction, collaborate with industry-leading partners, and work with cutting-edge technology in data management. If you thrive in a dynamic environment, take pride in helping customers succeed, and want to make a measurable impact, we want to hear from you.

Responsibilities

Customer Advisory: Serve as a trusted advisor to Komprise customers by delivering expert-level support with professionalism and urgency; Issue Resolution: Troubleshoot and resolve complex technical issues across Linux, networking, NFS/SMB protocols, and Windows Active Directory; Reproduction & Collaboration: Reproduce customer environments to isolate issues, create bug reports, and collaborate with engineering teams to drive resolutions; Documentation & Community Engagement: Contribute to support documentation and participate in forums and online communities to assist users in real time; Product Knowledge: Stay up-to-date on Komprise features and architecture, and provide feedback to shape future releases; Mentorship & Team Collaboration: Mentor junior team members and foster a collaborative team environment; Customer-Driven Product Influence: Engage with Product Management and Engineering to influence the roadmap based on customer insights

Requirements

At least 5+ years in a Technical Support role, supporting enterprise software or SaaS products; Strong problem-solving skills and technical expertise in Linux, networking, NFS/SMB protocols, and Active Directory; Excellent verbal and written communication skills, with the ability to simplify complex topics; Comfortable working in a fast-paced, agile environment with frequent product updates; Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience); Outgoing personality with a passion for helping customers and collaborating with partners

Nice to have

Scripting experience in Shell or Python; Experience with VMware; cloud platforms (AWS, Azure, GCP, IBM Cloud); hybrid storage environments

Benefits

Make an impact in a fast-growing tech company where your voice matters; Work on innovative data management solutions with a passionate, tight-knit team; Enjoy a culture that values curiosity, continuous learning, and customer success