Technical Support Representatives

Sutherland is a global leader in business process transformation and customer experience, providing technology-driven solutions and support services to clients worldwide. With a strong presence in Egypt, Sutherland offers employees a professional, diverse, and dynamic work environment with opportunities for career growth and development.

Responsibilities

Provide technical support and assistance to customers through different communication channels.; Troubleshoot and resolve technical issues efficiently.; Identify customer needs and provide accurate solutions.; Ensure a high level of customer satisfaction and professional service.; Document customer interactions and technical issues accurately.; Follow company procedures and quality standards.; Escalate complex technical issues when required.

Requirements

English level B2 or above .; Graduates and dropouts are welcome to apply.; Maximum age: 40 years old .; Willing to work on-site .; Flexible with rotational shifts.; Good communication and problem-solving skills.