Technical Support Specialist (French Speaker)

Our Partner Success Team consists of people from 31 different nationalities. They are how we thrive. They are our story makers. They are quick learners & problem solvers. They are the master problem solvers, they resolve, they care and they ignite. Each of them is part of harmonious teamwork that follows meaningful goals. They are creative and innovative when it comes to implementing best practices, they are strategists and methodological approachers, have their eyes set to converge on the ultimate goal that is the customers’ success in all of the 25 regions. They are top-notch when it comes to forming relationships and stakeholder management. They are the perfect combination of people-driven and data-driven as they thrive on analytical thinking, analysis, and collaboration simultaneously. They are constant impact makers, constant developers, always eager to climb the steps of their career in this ever-growing multinational environment. We were a company made of 6 tiny desks when we started, so we never forget how important our hard work and dedication are. Until now it has been an inspiring story on our side, so we wanted to let you in on it. The rest? The rest is just this paragraph minimized into some bullet points on what we offer & what we expect. But that’s the thing that makes the difference between storytellers & story makers; the things that grab your soul.

Responsibilities

Play a crucial role in the Customer Success Team that owns technical relationships with our partners using our products and services; Become an excellent communicator while mastering problem-solving skills; Work in coordination with the Customer Success Managers and be primarily responsible for supporting seamless experience for our partners; Troubleshoot technical issues, find resolutions for partner requests, review partner queries, and find creative solutions that streamline their requirements and leverage knowledge to help partners get over technical struggles while expanding to the Insider One platform; Contribute to building innovative products by advocating for partners by taking their feedback and sharing it with the Product team to improve processes and product offerings; Meet important SLAs like response time and the lead time for issue resolutions which is an important aspect

Requirements

Have a Bachelor’s Degree in Business, Communication, Programming, or Engineering related fields; Have 1+ years of experience in supporting a software product, ideally in SaaS or experience in MIS or Software Development teams; You will be working with French clients; Have fluency in written and verbal French and English; Have a high sense of responsibility and accountability; Are able to provide timely responses and follow up systematically; Are a natural problem solver with a positive attitude and love for helping others succeed; Have good debugging/troubleshooting skills

Nice to have

Turkish; HTML; CSS; other programming languages

Benefits

Monthly meal allowance; Comprehensive private health insurance; Yoga classes, running and cycling clubs, and nutrition workshops; Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and Neoskola; Internal trainings covering AI fundamentals, coding, foreign languages, and personal development skills; Diverse global team with 50+ nationalities; ESOP share ownership; Referral bonuses; Volunteering and social impact projects; Global retreats and team-building activities