Technical Writer

Skyhigh Security is seeking a detail-oriented and customer-focused Technical Writer to create high-quality Help content that drives product adoption and enhances customer loyalty. The ideal candidate will transform complex technical concepts into clear, accurate, and user-friendly documentation while maintaining a consistent voice aligned with our style guidelines.

Responsibilities

Develop, manage, and deliver high-quality written content under tight deadlines in a fast-moving software development environment; Ensure content is clear and accurate while conveying the proper voice and adhering to the internal style guide; Advocate for customers by finding seams in customer experience; Run documentation projects and enjoy cross-functional work

Requirements

3 - 6 years experience in technical writing, ideally with time in SaaS products; Demonstrated ability to write well-crafted, easy-to-consume documentation; Experience writing release notes or similar documentation; UI copy editing experience (or a desire to expand your skills in this area); Experience building reports in JIRA or similar project-management tools; Knack for identifying the key objectives of task-oriented content; Excellent communication skills and writing capabilities; Exceptional attention to detail; Ability to work collaboratively; Follow an established style guide and work with editors to create the best possible documentation

Nice to have

Time in SaaS products

Benefits

Retirement Plans; Medical, Dental and Vision Coverage; Paid Time Off; Paid Parental Leave; Support for Community Involvement; Flexible work hours; Employee recognition program; Blast Talks learning series; Team celebrations