Technician (Toppen Shopping Centre)

The Technician supports the effective delivery of daily maintenance and building operations within the Shopping Centre. The role contributes to maintaining safe, functional, and reliable facilities through preventive and corrective maintenance, equipment servicing, inspections, troubleshooting, and operational support activities to ensure operational continuity and a positive environment for customers, tenants, co-workers, and stakeholders. The position is part of the Facilities Management function at Ikano Retail, a company that also develops, owns and operates Shopping Centres anchored by IKEA.

Responsibilities

Perform servicing, repair, and maintenance of all mechanical, electrical, plumbing (MEP) systems and building infrastructure; Conduct routine inspections and operational checks on ACMV, lighting, electrical panels, plumbing, LPG, water systems, building structures, façades, and aesthetic components; Take utility meter readings including electricity, gas and water consumption; Execute preventive maintenance according to approved schedules and CMMS requirements including Urbanise systems; Maintain operating logs, maintenance checklists, equipment records, and technical documentation; Troubleshoot Fire Protection Systems, ELV Systems, PA Systems, CCTV, Intrusion Alarm Systems, UPS Systems, and Public Display Panels; Escalate abnormalities, technical faults, and unresolved maintenance issues to the Technician Team Lead or Facilities Management team; Support emergency response and after-hours operational breakdown support where required; Support Safety & Security operations in accordance with SecCheck standards; Follow Permit to Work (PTW) procedures and safety requirements during maintenance and contractor activities; Support internal audits, operational inspections, authority visits, and compliance reviews; Assist in monitoring contractors and service providers and check quality and completion of vendor activities; Coordinate with other departments during operational activities, repairs, events, and tenant support works; Assist in updating equipment inventories, PM checklists, maintenance documentation, and technical drawing records

Requirements

Certificate in Electrical, Mechanical, Building Technology, or equivalent technical trade qualification; Minimum 3 years of hands-on experience in building maintenance, Facilities Management, or technical operations environments; Good understanding of M&E systems, architectural drawings, plumbing systems, and technical infrastructure; Familiar with CMMS systems, operational reporting, and maintenance documentation practices; Basic reporting capability and ability to document completed works and operational updates clearly; Good understanding of operational safety requirements, PTW procedures, and maintenance practices; Proficient in Bahasa Malaysia and English both written and spoken

Nice to have

Relevant trade certification such as Wireman or certification in Low Voltage Systems such as A0, A1, and A4; Experience in retail property management or facilities operations environments