Technology Consultant

Valtech is the experience innovation company - a trusted partner to the world's most recognized brands. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. The role: As a Technology Consultant, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 15+ years of experience, a growth mindset and a drive to make a lasting impact. This is a full time position based in Bengaluru.

Responsibilities

Client Relationship Leadership - Liaison with offshore and onshore Leadership and executives; Act as strategic front face for retail and luxury retail clients; Lead transformation discovery, executive workshops, value-assessment sessions and future-state visioning; Translate complex technology choices into clear business decisions; Retail and Luxury Domain Strategy - Liaison with offshore and onshore Leadership and executives; Advise clients on omnichannel retail, unified commerce, store-of-the-future, boutique operations, assisted selling, clienteling, loyalty, personalization and order orchestration; Bring luxury-specific advisory depth across VIP journeys, private clienteling, appointment shopping, concierge service, brand storytelling, premium returns, controlled distribution and white-glove fulfilment; Assess current-state operating models and define future-state capabilities across POS, OMS, PIM/DAM, ERP, CRM, CDP, loyalty, inventory visibility; Technology Strategy, MVP and Innovation Commercialization; Track emerging retail technologies and translate them into practical propositions, demos, MVPs and proofs of value; Shape MVP concepts across AI-driven personalization, GenAI associate assistance, AI stylist, clienteling assistant, demand forecasting, next-best-action, intelligent search, virtual try-on, RFID inventory visibility and frictionless checkout; Partner with Sales, Solution Architects, UX, Data/AI, Engineering and Delivery to move ideas from opportunity framing to solution direction; Create value hypotheses, KPI frameworks and adoption plans; Store Experience, Faster Checkout and Customer Journey Transformation; Drive faster, premium and frictionless checkout journeys using mobile POS, associate-assisted checkout, self-checkout, scan-and-go, tap-to-pay, digital wallets, unified baskets and queue-busting models; Improve store associate productivity through clienteling tools, customer 360, guided selling, inventory lookup, endless aisle and appointment management; Enable seamless cross-channel journeys such as buy online pickup in store, reserve online try in store, ship-from-store, returns in store, loyalty recognition and personalized aftercare; Balance operational efficiency with luxury service expectations; Market Presence, Retail Community and Business Development; Represent the retail practice at community retail shows, luxury retail forums, partner events, industry roundtables and client innovation days; Bring market insights back into Valtech propositions; Support RFPs, RFIs, proposals and transformation pursuits; Identify whitespace opportunities across existing and new accounts; Global Collaboration and Stakeholder Alignment; Work collaboratively with onshore and offshore stakeholders across advisory, architecture, UX, data, engineering, delivery, QA, sales and account leadership; Bridge business strategy and delivery readiness by converting executive objectives into capability maps, prioritized roadmaps, MVP backlogs and measurable success outcomes; Influence consulting mindset across cross-functional teams; Promote a collaborative mindset, knowledge sharing and consulting discipline

Requirements

Passionate about experience innovation and eager to push the boundaries of what’s possible; 15+ years of experience, a growth mindset and a drive to make a lasting impact; 15-20 years of experience across retail, luxury retail, digital commerce, business transformation, technology consulting or strategic advisory roles; Bachelor degree in business, technology, engineering or a related field; Proven track record advising senior retail stakeholders and influencing customer directors and executives with in organization(onshore and offshore) and customer; Deep understanding of retail operating models across commerce, stores, merchandising, fulfilment, loyalty, supply chain and customer experience; Ability to connect business priorities with technology direction, commercial value, operating-model change and adoption readiness; Experience shaping MVPs, proofs of concept, business cases, ROI models, RFP responses and executive-level transformation proposals; Excellent communication, stakeholder management and executive storytelling skills, with the ability to simplify complexity and build trust through substance; Client advisor: Lead C-level and senior stakeholder conversations across digital, commerce, store operations, marketing, merchandising, technology, supply chain and customer experience; Luxury retail experience lens: Shape technology strategy around brand DNA, exclusivity, high-touch service, privacy, premium fulfilment, clienteling and elevated boutique experiences; Innovation-to-business ownership: Understand new technologies, identify commercially relevant use cases, build MVPs or proofs of value, and convert them into transformation roadmaps and business pipeline; Retail: Strong Participation and drive the client workshops, innovation showcases, community retail shows, industry forums, partner events and executive roundtables; Business value leadership: Anchor recommendations in ROI, revenue growth, conversion, average order value, customer lifetime value, loyalty, faster checkout, operational efficiency and cost-to-serve reduction; Advisory: Ability to lead strategic conversations, challenge constructively and guide senior stakeholders toward value-led technology decisions; Retail business acumen: Strong understanding of retail economics, commercial levers, customer behavior, store productivity and omnichannel operating models; Luxury sensitivity: Ability to balance digital acceleration with exclusivity, brand equity, human service, privacy and premium client experience; Innovation leadership: Capability to identify meaningful technologies, frame MVPs, validate value and convert innovation into client opportunities; Commercial storytelling: Strong ability to create compelling narratives for business cases, proposals, RFPs, transformation roadmaps and executive presentations; Collaborative mindset: Comfortable working with onshore and offshore teams across consulting, design, architecture, data, engineering, delivery and sales; Structured problem solving: Ability to assess current-state pain points, define future-state capabilities and prioritize change based on business impact; Thought leadership: Ability to represent the retail practice externally and develop points of view for retail and luxury retail transformation

Nice to have

MBA or equivalent strategic business qualification; Strong exposure to fashion, luxury, lifestyle, beauty, jewelry and premium retail environments; Experienced in Agile methodologies and consulting

Benefits

Flexibility, with remote and hybrid work options (country-dependent); Career advancement, with international mobility and professional development programs; Learning and development, with access to cutting-edge tools, training and industry experts