Telehealth Outreach Coordinator

The Telehealth Outreach Coordinator is responsible for creating a seamless patient experience by coordinating and scheduling appointments for patients. The Coordinator supports on-site and virtual patient encounters including implementation and management of telehealth equipment and resources, including travel to rural health clinics. Duties include patient scheduling, registration, transportation of outreach providers, rooming of patients and grant report generation. The Telehealth Outreach Coordinator monitors and responds to appointment requests within the electronic medical record (EMR) workqueues, while also working as a part of the clinical team to answer incoming calls and messages from both clinicians and patients. Additionally the position supports staff with coordination of patient navigation and health coaching services offered within the department and performs clerical duties independently, including but not limited to answering phones, maintaining fax queue, correspondence, filing, copying, scanning, maintaining travel/outreach calendars and meeting schedules.

Responsibilities

Coordinating and scheduling appointments for patients; Supporting on-site and virtual patient encounters including implementation and management of telehealth equipment and resources; Traveling to rural health clinics; Performing patient scheduling, registration, transportation of outreach providers, rooming of patients and grant report generation; Monitoring and responding to appointment requests within the electronic medical record (EMR) workqueues; Answering incoming calls and messages from clinicians and patients; Supporting staff with coordination of patient navigation and health coaching services; Performing clerical duties independently, including answering phones, maintaining fax queue, correspondence, filing, copying, scanning, maintaining travel/outreach calendars and meeting schedules; Coordinating clinic times and locations; Managing transportation of healthcare team; Collecting relevant paperwork for billing of patients; Collecting medical history and obtaining vital signs; Managing scheduling of required testing; Supporting on-site UKHS outreach physicians; Generating grant-related reports; Working closely with the Telehealth Program Manager to assure compliance with federal program requirements

Requirements

3 or more years administrative assistant or comparable experience; Valid Kansas Driver's License; Certified Nursing Assistant or Certified Medical Assistant; Technical skills including telehealth tablets, broadband connectivity and electronic health record utilization; Additional certification may be required for certain patient care settings or populations

Nice to have

Bachelor's Degree from an accredited College or University.