Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Responsibilities

Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one; Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions; Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected; Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals

Requirements

Great Communication Skills; Solution-Oriented Approach; Sales Drive; Passion for Learning; Resilience and Positivity

Nice to have

Previous customer-facing experience

Benefits

30% off Telstra services and exclusive offers with over 240 brands and partners; 16 weeks of paid parental leave, Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave; Over 17,000 learning programs with LinkedIn Learning and development opportunities; Flexible working hours and supportive approach to parental leave; Monthly performance rewards and recognition programs; Diverse and inclusive team