Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Ready to Make a Difference? Join Our Iconic Team at Telstra! At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store, you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive. As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Responsibilities

Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs; Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions; Achieve and Excel: Use consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected; Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals

Requirements

Great Communication Skills; Solution-Oriented Approach; Sales Drive; Passion for Learning; Resilience and Positivity

Nice to have

Customer-Facing Experience (previous experience is a plus but not required)

Benefits

30% off Telstra services and exclusive offers with over 240 brands and partners; 16 weeks paid parental leave; Telstra Extra Day Off; gender affirmation leave; Cultural Leave; Blood Donor Leave; ability to purchase up to 4 weeks additional leave; access to over 17,000 learning programs through LinkedIn Learning; flexible working hours; supportive approach to parental leave; monthly performance rewards; recognition programs; inclusive culture