Telstra Retail: Part Time Customer Service & Sales Consultant BROWN PLAINS

As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

Responsibilities

Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one; Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions; Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected; Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals

Requirements

Great Communication Skills; Solution-Oriented Approach; Sales Drive; Passion for Learning; Resilience and Positivity

Nice to have

Customer-Facing Experience

Benefits

Penalty rates (additional 25% for weekday hours after 6 PM, 25% for Saturday hours, 100% for Sunday hours, 150% for public holiday hours); 12% Superannuation; 30% off Telstra services and offers with over 240 brands and partners; 16 weeks of paid parental leave; Telstra Extra Day Off; gender affirmation leave; Cultural Leave; Blood Donor Leave; ability to purchase up to 4 weeks of additional leave; access to over 17,000 LinkedIn Learning programs; development opportunities; flexible working hours; performance rewards and recognition programs; inclusive culture