Telstra Retail: Part Time Customer Service & Sales Consultant - Elizabeth Adelaide

As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

Responsibilities

Deliver Exceptional Customer Experiences: help customers find the right products and services to suit their needs; Be the Go-To Tech Expert: stay up-to-date with the latest gadgets and services, offering informed guidance and solutions; Achieve and Excel: use consultative selling skills to meet and exceed sales targets and KPIs while keeping customers connected; Collaborate and Contribute: work closely with the team to create a welcoming environment where everyone is supported to achieve store goals; Provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues; Create positive experiences through effective communication and adherence to retail standards

Requirements

Great Communication Skills: natural at connecting with people and making their day better; Solution-Oriented Approach: enjoys thinking on your feet and tailoring solutions for each customer; Sales Drive: motivated to achieve (and exceed) sales targets and KPIs; Passion for Learning: eager to grow and develop skills in a dynamic environment; Resilience and Positivity: can-do attitude, even when things get busy

Nice to have

Previous customer-facing experience

Benefits

30% off Telstra services and exclusive offers with over 240 brands and partners; 16 weeks of paid parental leave; Telstra Extra Day Off; gender affirmation leave; Cultural Leave; Blood Donor Leave; ability to purchase up to 4 weeks of additional leave; access to over 17,000 learning programs with LinkedIn Learning; Future Ready career development program; flexible working hours; performance rewards and recognition programs; diverse and inclusive team culture; penalty rates: additional 25% for weekday hours after 6 PM, 25% for Saturday hours, 100% for Sunday hours, 150% for public holiday hours; junior rates apply for those under 20 years of age