Temporary Customer Service Representative

The County of Grande Prairie builds on its natural environment and the entrepreneurial spirit of its citizens to provide an unmatched quality of life and opportunity for all. We offer a collaborative and dynamic workplace where our values of Trustworthy, Transparent, Respectful, and Collaborative guide our conduct and contribute to a healthy culture.

The Customer Service Representatives are one of the first contacts which the public will have contact with, via front counter reception and telephone. This position greets and directs customers, processes cash receipts, provides information on County services and works closely with the Cash Control department and all other departments.

The position also provides financial assistance to the Cash Control department through various financial and administrative duties.

This is a temporary position lasting until December 18, 2026.

Responsibilities

Establishing and maintaining a positive relationship with various County departments and visitors to the County including taking payment, answering questions and directing to appropriate staff or department.; Answering phone calls, voicemails and e-mails including directing to appropriate staff or department.; Sorting incoming and outgoing mail to ensure timely delivery.; Entering and verifying financial data into multiple accounting systems with accuracy.; Undertaking daily cash receipting and answering account inquiries.; Balancing and preparing bank deposits.; Preparing and balancing cash receipt batches of electronic payments.; Inputting cheques into cash receipt system.; Administering and balancing cash and general credit cards transactions.; Notifying/alerting appropriate staff of unusual, sensitive or emergency situations.; Processing outgoing mail through the postage meter, replenishing postage stamp supply as needed.; Preparing correspondence and filing, as required.

Requirements

Post-secondary diploma or degree in Business, Accounting/Finance, or equivalent; Minimum 2 years of experience in a Customer Service role in an office setting; Excellent computer skills, including Office 365; Experience with cash receipting and data entry; A strong financial background including A/R and A/P; Experience working for a municipality an asset; Strong computer skills, and proficiency with Microsoft office.; Excellent written communication skills; Excellent problem solving and customer service skills; Strong attention to detail and organization skills; Ability to work as part of team, cross train, and remain flexible within a changing work environment; High degree of discretion, sound judgment and professionalism; Ability to maintain a high degree of accuracy and consistency when performing duties; Ability to communicate tactfully, clearly and effectively while exercising judgment to deal effectively with customers, ratepayers and other County employees.