Toledo Complex Food & Beverage - Concessions Supervisor

The Toledo Complex includes both the Huntington Center and the Glass City Center. This position provides operational support across both venues. Under the direction of the Concessions Manager, the Concessions Supervisor is responsible for supporting all concessions, vending, portable, and in-seat service operations for Legends Hospitality. This role plays a key part in ensuring exceptional guest service, operational efficiency, and compliance with company standards during events.

Responsibilities

Supervise and lead event-day concessions staff while maintaining direct interaction with guests; Assist with staffing, scheduling, training, coaching, and counseling of event staff; Maintain and control high-volume food and beverage inventory; Train, educate, and enforce responsible alcohol service practices and ensure compliance with corporate procedures; Develop and uphold standards for guest service, sanitation, product quality, and food safety; Ensure all cash handling and alcohol service procedures are properly documented and enforced; Work collaboratively with team members to ensure compliance with service standards, inventory procedures, and cash controls; Conduct physical inventory audits, research discrepancies, and perform reconciliations as needed

Requirements

Must be at least 18 years of age; Ability to interact professionally with co-workers and guests while ensuring compliance with company standards; Strong ability to multitask in a fast-paced, team-oriented environment; Must be fluent in English; Ability to work in an open-air environment in varying weather conditions; Ability to lift and carry items weighing 10-30 pounds regularly and up to 50 pounds occasionally, including navigating stairs and ramps; Availability to work extended hours, including nights, weekends, and holidays; Must have sufficient mobility to perform assigned tasks, including frequent reaching, bending, stooping, wiping, pushing, and pulling for extended periods; Must meet all state and local health requirements related to food handling and alcohol service; High school diploma or equivalent required; Commitment to practicing safe work habits and following all company safety policies, procedures, and training requirements

Nice to have

Some college preferred