Toledo Complex Food & Beverage - Suite Attendant

The Toledo Complex includes both the Huntington Center and the Glass City Center, and this role provides operational support across both locations. The Suite Attendant serves as the primary point of contact for suite holders and guests, ensuring service excellence, accuracy, and compliance with all food safety and alcohol service regulations.

Responsibilities

Provide exceptional hospitality and personalized service to suite holders and single-game renters for all events; Deliver prompt, friendly, and professional customer service to all guests while maintaining a positive and engaging presence; Prepare suites prior to each event, ensuring all food, beverages, and amenities are properly stocked, organized, and presentation-ready; Monitor and replenish suite inventory throughout the event to maintain service standards; Confirm all food and beverage items are prepared to standard, delivered accurately, and served in a timely manner; Assist with catering functions and demonstrate flexibility by supporting multiple service roles as needed, including bartender, server, suite runner, and catering support; Complete all opening and closing duties as assigned by the Suites and Catering Manager or Supervisor; Verify guest identification and ensure compliance with all local, state, and company alcohol service regulations; Obtain required signatures from suite hosts for charges incurred during events; Maintain cleanliness and organization of suites and service areas throughout the event; Complete all closing tasks prior to departure; Maintain availability for nights, weekends, and holidays based on event schedules; Be a team player

Requirements

High school diploma or equivalent; Must be at least 18 years of age; Strong organizational skills with excellent attention to detail and the ability to prioritize effectively; Knowledge of state and local health requirements related to food handling and alcohol service; Ability to multitask in a fast-paced, team-oriented environment; Fluent in spoken and written English; Ability to lift and carry up to 50 pounds and move items up and down stairs and ramps; Willingness to work extended hours, including nights, weekends, and holidays; Physical ability to perform assigned tasks including reaching, bending, stooping, pushing, pulling, and standing for extended periods; Ability to remain professional and guest-focused in high-volume event environments

Nice to have

Some college preferred; Strong communication skills; Teamwork and collaboration; Reliability and accountability; Organization and attention to detail; Sense of urgency; Safety awareness; Guest-service mindset