Toy Store Retail Associate - Seasonal

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Opportunity

Provide excellent customer service to Mattel Toy Store customers and drive store sales.

- You must be able to work a minimum 3 days per week including Saturdays
- No time-off requests during Black Friday weekend
- Must have availability from September - December

Customer Service

- Greet every customer and provide a friendly and welcoming environment.
- Actively engage with customers to determine their needs and make appropriate product recommendations using comprehensive product knowledge information.
- Promote products, explain features and benefits, and recommend additional products to maximize sales.
- Meet daily service and sales goals.

Responsibilities

Operate the Point of Sale (POS) device and process payments for all guests.; Enter new customers and update existing customers in the POS system accurately and with the correct membership type.; Maintain an orderly and clean workstation.; Actively engage with customers to promote weekly specials, add-on items, and other values and deals.; Close POS, document sales transactions, track sales metrics, and provide reports to management on sales performance and customer feedback at the end of each shift.; Leave a lasting impression as the FACE of Mattel

Requirements

Must be able to work at least 3 days per week, including Saturday. Saturday shifts are mandatory.; Highly self-motivated team players with a positive attitude and a great work ethic.; Excellence with customer relations and excellent communication skills.; Highly organized and pays attention to small details.; Impeccable time management.; Dependable and responsible with an excellent attendance record.; Ability to manage multiple responsibilities simultaneously and be flexible to changes in priorities and schedules; Ability to work collaboratively in a fast-paced and sometimes stressful environment