Transcon Inbound Agent

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Organic Growth – Expeditors promotes from within. As a shining example, our CEO started as an entry level employee in our San Francisco office 31 years ago.

- 15,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems

Manage the on-time and accurate delivery of inbound Transcon shipments with a sense of urgency. Offer best-in-class customer service to Expeditors customers and network of origin branches.

KEY RESPONSIBILITIES

Responsibilities

Exceed customer expectations by anticipating, understanding, and meeting their needs; Be proactive and timely to resolve operational challenges, including escalation to management when necessary.; Build rapport and exhibit empathy and consistency during interactions, to improve customer satisfaction with customers.; Maintain good relationships with service providers.; Track and Trace TRANSCON inbound shipments to ensure on-time delivery.; Enter data and shipment updates accurately, and timely.; Manage timely deliveries based on shipment requirements.; Account for all special handling requirements for value-added services.; Account for all pertinent shipment documentation.; Meet KPI standards in accordance with Company and Product procedures.; Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.; Access and follow all current customers’ standard operating procedures.; When necessary, communicate with the consignee professionally and clearly.; Execute a superior customer service experience.; Support the transition of new business/updates to existing business.; Maintain awareness of market competitive costs.; Support the audit of local service provider invoices.; Support the management of overtime, expenses, and cost.

Requirements

6 months to 1-year related experience; Effective interpersonal skills, including proven verbal and written skills.; Detailed oriented with ability to manage multiple job functions with minimal supervision

Benefits

Paid Vacation, Holiday, Sick Time; Health Plan: Medical, Prescription Drug, Dental and Vision; Life and Long Term Disability Insurance; RRSP Retirement Savings Plan; Employee Stock Purchase Plan; Training and Personnel Development Program