Travel Agent - Charlotte (WT Harris), NC

Drive revenue growth and deepen AAA member engagement by developing new business, retaining existing clients, and promoting a broad portfolio of travel, membership, and financial products. This role delivers exceptional customer experiences through consultative sales, relationship management, and end-to-end travel planning for complex domestic and international itineraries. Success requires meeting sales goals, leveraging referral and lead-generation systems, and utilizing digital tools to build a strong, repeat client base.

Responsibilities

Generate new sales, retain existing members and grow ACG's overall book of business through multiple product offerings; Drive new business with competitive products and help retain The Auto Club Group's 13+ million members; Establish and grow mutually beneficial relationships with AAA Members to maximize their member experience and use of AAA benefits; Receive and champion customer concerns through to resolution; Achieve assigned travel, membership, and credit card sales goals; Sell cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships and related travel products and services; Prepare complex and/or large-scale domestic and international travel packages; Complete reservations and advise clients regarding documentation requirements; Make necessary travel arrangements, including reservations, payment collection, and document processing; Ask for referrals and build and grow a book of client business by utilizing the AAA ACG lead system; Proactively learn and utilize AAA ACG digital and communication technologies to achieve objectives

Requirements

High school diploma or equivalent; 1-year business to consumer sales

Benefits

Base pay plus up to $10,400 in supplemental pay or commissions, whichever is greater; Uncapped commission earning potential; Guaranteed commission payouts; Special performance incentives and quarterly new hire on-pace bonus; Overtime eligibility; Free leads; In-office travel events; Exclusive Preferred Partner discounted rates; Inside sales and Air Desk support; Free Travel Partner training certifications; Travel benefits for online training; Familiarization tours and cruises at no cost; IATAN Travel Agent Network Card; Complimentary ASTA membership; Medical plans with HSA eligibility; Prescription drug coverage; Dental and vision benefits; Employee Assistance Program; Company-paid basic life insurance; Optional supplemental life insurance; Short-term and long-term disability coverage; Critical illness, accident, and pet insurance options; 401(k) plan with company contributions; HSA and FSA options; Paid Time Off; Paid holidays; Paid leave programs; Tuition assistance; Professional certification support with 100% reimbursement for eligible programs; Career development opportunities; Complimentary AAA membership; Adoption assistance program; $1,500 to $3,000 signing bonus depending on experience (for applicants new to the Auto Club Group)