Travel Programs Specialist

Crusoe is seeking a detail-oriented and employee-focused Travel Programs Specialist to serve as the primary point of contact for all things travel. Reporting directly to the Senior Manager, Travel Programs, you will own the day-to-day support experience, managing Jira tickets, resolving employee questions and escalations, and ensuring every Crusoe employee can travel confidently and smoothly.

Responsibilities

Serve as the primary employee-facing point of contact for all travel questions, escalations, and urgent needs; Monitor and manage all incoming Jira support tickets end-to-end; Resolve employee issues directly or escalate to the Sr. Manager, Travel Programs; Provide hands-on support for Navan platform questions, booking issues, and technical troubleshooting; Serve as primary partner for the Executive Assistant team on complex, multi-city, and VIP itineraries; Support cross-office travel coordination; Guide employees on travel policy and exception requests; Communicate high-impact travel events or disruptions to Executive Assistant team and Leaders proactively; Ensure all employees, including new hires, complete WorkRamp travel training; Track recurring support issues and surface trends to the Manager, Travel Programs monthly; Capture and log employee feedback from support interactions; Support end-to-end travel logistics for team offsites, external events, and company meetings; Source and book room blocks and meeting spaces; Manage group air and attendee requirements; Build and maintain rooming lists and attendee trackers; Facilitate ground transportation vendors; Track attrition and contract deadlines; Reconcile post-event invoices against budget; Provide operational support and subject matter expertise to the travel program

Requirements

Minimum 2-5 years of experience in a travel support, customer service, or operations role; Familiarity with Navan and/or comparable corporate travel platforms (e.g., Concur, TripActions); Navan experience strongly preferred; Travel Management Company/Business Travel experience navigating supplier agreements and vendor relationships with air, rail, rental car, hotel, etc.; Experience managing a support queue using Jira, Zendesk, or similar tools; Experience with event management tools such as Cvent, Planned, and other industry software; Familiarity with hotel contract fundamentals, such as attrition, F&B minimums, deadlines, etc.; Strong customer service orientation (patient, empathetic, and solutions-focused); Highly organized with the ability to manage multiple open issues simultaneously; Comfortable operating in a fast-paced, high-growth environment where processes are still being built; Clear communicator able to explain travel policy and platform guidance in plain, accessible language; Proactive mindset

Nice to have

Navan experience; Familiarity with Concur or TripActions; Experience with Cvent, Planned, or other event management software; Familiarity with hotel contract fundamentals

Benefits

Competitive compensation and equity packages; Restricted Stock Units; Paid time off, paid holidays & leave of absence programs; Comprehensive health, dental & vision insurance; Employer contributions to HSA account; Paid parental leave; Paid life insurance, short-term and long-term disability; Professional development & tuition reimbursement; Mental health & wellness support; Commuter benefits (parking & transit); Cell phone stipend; 401(k) Retirement plan with company match up to 4% of salary; Volunteer time off; Global travel insurance & emergency assistance; Daily meals allowance; Additional perks & programs specific to location