Triage Facilitator - Rapid Response Service (Prescriber)

The Triage Facilitator will lead the specialist clinical telephone triage service for unplanned and virtual ward community palliative care referrals across the Staffordshire St Giles Hospice catchment area. The service currently operates seven days a week between 08:00 and 20:00, with phase two extending provision to 24 hours a day, seven days a week. The role will provide clinical triage leadership, supporting the management of complex care pathways, contributing to audit and service development, and providing staff supervision in line with organisational and professional standards. The post holder will work with an advanced level of autonomy, making complex clinical decisions, undertaking comprehensive diagnostic assessment where required, and prescribing independently within their professional scope of practice.

Responsibilities

Lead the specialist clinical telephone triage service for unplanned and virtual ward community palliative care referrals; Provide clinical triage leadership; Support the management of complex care pathways; Contribute to audit and service development; Provide staff supervision in line with organisational and professional standards; Work with an advanced level of autonomy; Make complex clinical decisions; Undertake comprehensive diagnostic assessment where required; Prescribe independently within professional scope; Oversee the triage team; Support rota management and service flow; Provide clinical supervision, mentorship and guidance to Band 6 colleagues and other team members; Support rapid assessment, clinical decision-making, prescribing or referrals; Demonstrate clear communication with the multiprofessional team; Maintain accurate clinical record keeping; Ensure safe escalation of clinical risk; Support junior staff members; Coordinate service flow

Requirements

Adult Registered Nurse/relevant HCP qualification; Health Assessment qualification; Non-medical prescriber; Educated to degree level; Evidence of level 7 studies (or working towards); Experience in palliative care; Knowledge of Specialist Palliative Care and end of life care; Knowledge of Community working and services

Nice to have

Palliative Care/end of life care qualifications; Clinical Supervision; Data collection; Clinical Governance; Teaching Skills; Clinical assessment; IT Literate; Clinical Audit; Health and Safety

Benefits

27 days holiday plus bank holidays (pro-rata for part time employees); Group pension scheme with matching contributions up to 8%; Life assurance scheme up to state pension age; Enhanced maternity and paternity benefits; Enhanced sick pay rising with service; Access to blue light and charity worker discounts; The Hub Wellness Support; Eligibility for flu vaccine; Employee Assistance Programme; Access to Mental Health First Aiders; Cycle to work scheme; Comprehensive induction programme; Regular training and personal development opportunities; Internal career progression; Weekend and Bank Holiday enhancements