Urgent Care Registration Rep

This role is an active member of the Urgent Care team who is responsible to welcome patient families for their visit, complete accurate registration and act as a liaison between patient families and the clinical team to promote a safe and organized environment for the delivery of services to children and their families within the urgent care setting. This position reports to the Urgent Care Supervisor.

Responsibilities

Welcome patient families for their visit; Complete accurate registration; Act as a liaison between patient families and the clinical team; Maintain confidentiality and HIPAA compliance; Alert provider or Registered Nurse of any patient needing immediate assistance; Apply Front Desk Service Standards to provide exceptional care; Communicate wait time updates; Provide clerical support by answering and directing telephone calls, opening, sorting and routing incoming mail; Maintain a clean and organized environment by stocking supplies and disinfecting furniture and medical supplies; Manage assigned work queues; Attend staff meetings and in-services

Requirements

High School graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED); 1+ years registration or scheduling experience in a healthcare setting or related experience; BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council; Excellent organizational and prioritizing skills necessary to work independently in a fast paced multi-functioned department; Excellent interpersonal and communication skills in order to assist patients, parents, and physicians and other staff; Required flexibility in order to prioritize efforts to meet needs of the patients, parents, physicians and other staff; Proficient in a Windows environment; Ability to sit for extended period of time while performing duties; May be required to lift up to 25 pounds; Will require travel to all Urgent Care locations; During periods of high volume, additional shifts may be required

Nice to have

Prior customer service experience; Knowledge of medical terminology obtained through passing a medical terminology course, or demonstrated through work experience