Vehicle Title Supervisor

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking. We are proud to have a solid, highly effective foundation of processes and procedures already in place. Now, we are looking for a data-driven, people-first Vehicle Title Supervisor in Boston to take our execution to the next level. In this role, your primary mission is operational excellence through performance management. Leading a dedicated team of 10+ title professionals, you will be responsible for defining what success looks like on a daily basis, developing clear performance metrics, and coaching your team to consistently meet and exceed those benchmarks. If you are an open-minded leader who loves tracking data, driving accountability, and developing talent, this is the perfect role for you.

Responsibilities

Metrics Development: Design, refine, and implement daily and weekly Key Performance Indicators (KPIs) for the title department to ensure optimal productivity and accuracy; Performance Management & Accountability: Actively monitor daily team metrics, ensuring all 10+ employees are meeting production goals and maintaining high compliance standards; Team Leadership & Coaching: Provide real-time feedback, conducting regular one-on-ones and performance reviews to help team members hit their daily targets; Operational Execution: Oversee daily title operations, ensuring the team seamlessly executes our established, high-performing workflows and state DMV regulations; Open-Minded Problem Solving: Maintain an open mind to operational adjustments, identifying gaps where team performance drops and implementing strategic coaching or minor tweaks to get metrics back on track; Cross-Departmental Collaboration: Serve as the primary liaison between the Title department and Sales, Remarketing, Insurance, Customer Service, and other operations teams

Requirements

5+ years of hands-on vehicle title experience strictly required; thorough understanding of DMV workflows, title transfers, and registration processes; proven experience managing teams with a heavy focus on developing and enforcing daily production metrics; ability to motivate a team to hit numbers without sacrificing morale; skilled at identifying underperformance and coaching employees up to standard; open mind and always looking for ways to optimize team output and adapt to changing volumes; strong experience creating and analyzing Salesforce reports; advanced proficiency in Google Workspace (specifically Google Sheets for data tracking); ability to work out of the Boston office 5 days a week (fully in-office role)

Nice to have

Team management experience with 10+ employees (preferred)

Benefits

Complimentary lunches (catered Tuesdays and Thursdays); Happy hours with sweet treats; TMA benefit (pre-tax dollars toward travel and transit expenses)