Verification Officer

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability.

SGS’s Industries and Environment services help businesses ensure safety, sustainability, and compliance through testing, inspection, certification, and consulting—supporting sectors from manufacturing to infrastructure and environmental management

The ideal candidate for this role is someone who has experience in Customer Service oriented roles.

The successful candidate should have the following qualifications and experience:

To be considered for this role, you must hold a valid and eligible work permit or visa that authorizes you to work in Ireland.

Responsibilities

Job Title: Verification Officer; Location: Santry NDLS Centre; Hours: 40 p/w; Rate: €14.30p/h; Process driving licence applications within a defined timeframe and ensuring that the highest standards of customer services are achieved including compliance to Identity Validation, Document Validation and NDLSFO Business Rules.; To process applications within a defined timeframe ensuring the highest standards of customer service are achieved.; Ensure the utmost due diligence is applied to all documents and image / signature captures uploaded to the NDLS Front Office Solution; Ensure compliance with utilisation of the Front Office Solution and Dual Screen Technology; Complete on-site and virtual training as required and ensure appropriate training records are completed and returned as directed by your supervisor. All training courses for completion must be done so in a timely manner. This will include regular training sign off sheets being issued from NDLSFO Helpdesk.; Ensure a full understanding of SOP’s and procedures manual along with any additional support material issued during the life cycle of the Verification Officer role.; Ensure any serious discrepancies, security breaches or any breaches to data is reported immediately to the Regional Supervisor, NDLSFO Helpdesk, Operations Manager and Head of Security.; Flexibility to travel to cover in NDLS Centres other than your base location; Commitment to working Saturdays as part of a fair roster rotation of same

Requirements

Leaving certificate and/or FETAC 5 skills certificate; At least 1 year of Customer Service Experience; Excellent communication skills (verbal and written); Strong Computer Skills & general PC Proficiency; Problem‑solving abilities; Excellent communication and people skills are vital to this role; Irish Speaker is an advantage