Veterinary Receptionist

Who is PAW Health Network?

We are 24-Hour Animal Care Center that provides an array of diverse services offered to the community, including walk-ins, routine preventative care, urgent care, orthopedic services, and more!

PAW Health Network is driven by innovative and streamlined processes, fostering a dynamic environment for perpetual growth through The Collaborative Process (TCP). This system thrives on the open discussion of issues within a collaborative platform, sparking creative problem-solving and the development of real-world, implementable solutions.

Our comprehensive training program empowers every member of our team to achieve their personal and professional development goals - regardless of experience level.

**We are looking for a Caregiver Support Staff teammate that is available to work 2 pm - 11pm shifts!**

Check us out here: https://pawhealthnetwork.com/

PROVIDE TIMELY AND PROFESSIONAL COMMUNICATIONS WITH CAREGIVERS AND COWORKERS

- Greet caregivers in a friendly and timely manner
- Receive incoming calls, provide available information, and route as needed
- Ensure caregiver information is recorded accurately and consistently
- Assist, coordinate and/or perform appointment scheduling between caregivers and medical staff
- Assist incoming patients based on urgency of care and available staff resources
- Perform clerical duties, including but not limited to filing, copying, faxing, linking, emailing, mailing & scanning

PROVIDE IMMEDATE SUPPORT TO ALL DEPARTMENTS

- Understand hospital logistics to maintain efficiency and reduce costs
- Be a resource for inventory control, to aid in loss prevention
- Ensure front lobby remains clean throughout shift

ENGAGE PAW’S COLLABORATIVE PROCESS IN ACCORDANCE WITH CURRENT OPERATIONAL GUIDELINES

- Integrate into the The Collaborative Process
- Attend regular Collaborative Meetings with members of the Collaborative & Supporting Role Teams
- Track progress through Core Training, and track issues and accomplishments as they arise
- Provide feedback on guidelines, processes and policies with intent to improve efficiency and effectiveness
- Attend departmental or All-Staff meetings

Schedule Requirements

- Full-Time or Part-Time
- 2 pm - 11 pm shifts
- Every other weekend coverage
- Up to 4 Holiday Spans / Year
- 4 DAY WORK WEEK!

Responsibilities

Process payments for invoices (transactions via cash, care credit, credit/debit cards, and checks); Utilize the clinic's practice management software to finalize invoices, process refunds, and accurately record all sales; Reconcile the cash drawer and all payment transactions (cash, checks, electronic payments) against the system's end-of-day report; Coordinate with the Medical Support Team to answer any caregiver questions

Requirements

Has the ability to solicit, process, and integrate input from team members and administrators; Recognizes areas of conflict or disagreement and deals with them through open and honest dialogue.; Contributes to a positive work environment by treating others with fairness and respect; Demonstrates proficiency and/or willingness to learn the advanced use of practice management software, electronic medical records, Microsoft Office products, and ASANA; Receptionist with a minimum of 1-year veterinary experience preferred; Compassionate and calm team player; Strong communication skills; Ability to multi-task; Highly organized and possess computer skills; Self-starter with the desire to continue to advance your knowledge and skillset.

Benefits

Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA); Employee Assistance Program; Paid Vacation and Sick Time for ALL Employees; Paid Bereavement Program; Paid Parental Leave Program; Competitive Compensation; Continuing Education Allowance (applies to licensed/registered/certified roles); Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program; Career Development Opportunities; Referral Bonus Program for most positions!; Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc); Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.; Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.