VIE - Germany - Service Delivery (M/F/D)

The Volunteer for International Experience (VIE) is a unique international program sponsored by the French Ministry of Economy, Finance and Employment, open to Airbus to offer young professionals the opportunity to have valuable paid work experience abroad in a technical or business function. The VIE is a specific contract, under Business France’s eligibility criteria. A VIE within our department "Service Delivery" has arisen within Airbus Secure Land Communications GmbH in Sulzbach (Taunus) near to Frankfurt am Main. The contract duration of VIE is 12 months with starting date from July 2026 or later.

Responsibilities

Supporting the Head of Service Delivery, IT Operations & Service Desk; Support in developing know-how in the 1st level service desk and 2nd level support of new services; Design of the processes for these new services; Support in coordinating the implementation and documentation of ITIL processes; Technical support in the 1st and 2nd level service delivery departments

Requirements

European Union citizens (plus Norway, Iceland, Liechtenstein, and Monaco), graduates up to and including 28 years old; Have fulfilled military obligations for their country, if any; Graduated in Information Technology or Engineering or a comparable field of study; General knowledge in IT infrastructure and tools; Service oriented attitude; Open-minded teamplayer with a proactive personality that helps you to drive change, solve problems and convince others; Able to easily negotiate in English; Awareness of any potential compliance risks and a commitment to act with integrity

Nice to have

Advanced level in German; First experience with IT processes or capacity to quickly learn; IT process know-how (preferably first experience with ITIL)

Benefits

Work-life balance with a 35-hour week (flexitime); Mobile working after agreement with the department; International environment with the opportunity to network globally; Work with modern/diversified technologies; Valuable team member and not hired to brew coffee; Close contact with the interfaces and part of our weekly team meetings