Villa Host- Russian/Italian Speaker

Constance Ephelia is a beautiful resort located on the island of Mahé in Seychelles, surrounded by stunning beaches and tropical nature. We offer a dynamic and supportive work environment where team spirit, personal growth, and service excellence come together. Join our passionate team and be part of a company that values people and creates memorable experiences every day.

Constance Ephelia, a luxurious resort in Seychelles, is seeking a dedicated Villa Host with Russian/Italian language skills to join our esteemed team. As a Villa Host, you will be the primary point of contact for our discerning Russian-speaking guests, ensuring their stay is nothing short of exceptional.

JOB SUMMARY

- Welcome and assist Russian/Italian speaking guests upon arrival, providing a warm and professional greeting
- Conduct personalised villa orientations, explaining amenities and services available
- Anticipate and fulfil guest needs throughout their stay, acting as their dedicated liaison
- Coordinate and book various services such as dining reservations, spa treatments, and excursions
- Resolve guest concerns promptly and efficiently, ensuring guest satisfaction
- Maintain detailed guest profiles and preferences for future reference
- Collaborate with other departments to ensure seamless service delivery
- Promote resort facilities and services to maximise guest experience and revenue
- Assist with check-out procedures and farewell guests in a courteous manner
- Maintain cleanliness and organisation of the villa area

Requirements

Fluency in Russian/Italian and English, additional languages are an advantage; Excellent communication and interpersonal skills with a focus on customer service; Previous experience in hospitality or luxury service industry is preferred; Degree or diploma in hospitality management is desirable; Strong problem-solving abilities and attention to detail; Exceptional time management and organisational skills; Basic computer literacy for managing reservations and guest information; Knowledge of Seychelles culture and attractions is advantageous; Ability to work flexible hours, including weekends and holidays; Friendly, empathetic, and professional demeanour; Adaptability to work in a fast-paced, multicultural environment