VIP Relationship Manager

We are looking for an ambitious and highly commercial VIP Relationship Manager (RM) to help build and scale Blockchain.com’s high-touch VIP and Wealth program. You will own and grow a portfolio of high-net-worth clients, acting as a trusted advisor, relationship manager and commercial growth partner. You will play a critical role in expanding client engagement across trading, Earn, lending, OTC and referrals — while delivering a white-glove, concierge-style experience.

Responsibilities

Own and manage a portfolio of high-net-worth and top-revenue VIP clients; Serve as the primary point of contact for clients across onboarding, account support, product adoption and portfolio growth; Deliver a high-touch, concierge-style experience through direct messaging and real-time communication channels; Drive upsell and cross-sell across the VIP product suite, including Trading, OTC, Earn, Lending, referrals and promotional programs; Identify opportunities to grow client AUM, trading activity and product penetration through consultative discovery and tailored solutions; Conduct structured discovery conversations to understand client goals, asset allocation, trading patterns and competitive usage; Segment clients by archetype to personalize engagement and growth strategies; Collaborate with institutional sales, OTC, product, operations, compliance and growth teams; Act as the voice of the VIP client internally by surfacing product feedback, feature gaps and competitive insights; Maintain accurate records of all client activity, conversations, opportunities and pipeline stages within the CRM; Create and manage dedicated Telegram groups and direct channels; Support exclusive VIP initiatives including events, promotions, product pilots and referral programs; Stay current on crypto market structure, trading trends, yield products and competitor offerings; Provide regular updates on client performance, portfolio expansion, pipeline activity and strategic opportunities

Requirements

Proven experience in relationship management, account management, sales, or client advisory roles within financial services, fintech, trading, brokerage or crypto; Demonstrated success in upselling and cross-selling complex financial or technology products to high-value clients; Strong commercial mindset with the ability to influence client behavior and drive revenue growth through trusted relationships; High emotional intelligence (EQ) and outstanding communication skills; Experience using CRM platforms (Salesforce or similar) to manage pipelines, client engagement and performance tracking; Comfort operating in fast-paced, high-ownership environments with revenue accountability; Familiarity with real-time client communication tools such as Telegram, WhatsApp or similar platforms; Strong interest in digital assets, crypto markets and emerging financial products; Self-starter mentality with the ability to manage a book of business independently

Nice to have

Experience in crypto, trading platforms or institutional brokerage environments is highly desirable; Existing relationships or a personal network of high-net-worth or active trading clients; Experience supporting clients across multiple products such as trading, yield, lending or structured investment products; A background in consultative or solution-based sales rather than transactional sales

Benefits

Competitive full-time salary based on experience; Meaningful equity in an industry-leading company; Performance-based bonuses; Apple equipment provided by the company; Work from Anywhere Policy: remote work from anywhere in the world for up to 20 days per year; Opportunity to be a key player and build your career at a rapidly expanding, global technology company