VIP Team Manager | Betty CA

As a VIP Manager at Betty, you will lead a team of VIP Account Managers responsible for delivering exceptional, personalized experiences to our highest-value players. You will be accountable for the performance, development, and effectiveness of the Account Management team and the overall health of the VIP business. Responsible Gaming and regulatory compliance will remain at the heart of every decision. Working hours: 12:00 PM - 09:00 PM

Responsibilities

Lead, coach, mentor, and develop a team of VIP Account Managers, setting clear goals and performance expectations; Own the overall performance and health of the team's VIP portfolios, monitoring revenue, retention, engagement, and player-health metrics; Translate performance data into actionable strategies to retain valuable players, strengthen relationships, and sustainably grow player value; Ensure rewards, incentives, gifts, and VIP experiences are used strategically, balancing player experience, loyalty, and commercial value; Keep Responsible Gaming and regulatory compliance at the heart of VIP operations, ensuring adherence to AML, Source of Funds, affordability, and player-wellbeing requirements; Drive operational excellence by monitoring productivity, service levels, portfolio coverage, and quality, while improving processes and supporting capacity planning; Work closely with VIP leadership and cross-functional partners including Responsible Gaming, Compliance, Risk, CRM, Customer Support, Payments, Product, and BI

Requirements

4+ years of experience in VIP Account Management, high-value customer management, premium hospitality, online gaming, or a comparable customer-focused environment; Demonstrated people-management experience, preferably leading Account Managers, relationship managers, or customer-facing teams; Strong coaching and people-development skills with the ability to improve both individual and team performance; Strong understanding of the online gaming/iGaming industry and the dynamics of managing high-value players; Strong commercial acumen and an understanding of the relationship between player activity, revenue, rewards, retention, and profitability; Excellent analytical skills with the ability to interpret player and portfolio performance data and turn insights into action; Strong Excel and reporting capabilities; Confident managing difficult conversations, escalations, and complex player situations; Willing and able to travel as required to support VIP events, team operations and broader business needs

Benefits

Competitive salary; Premium Health insurance; Career and skills development opportunities; Fun and collaborative team environment; New modern office space