Virtual Banker - Onsite

This position will work in a call center environment dedicated to meeting our members' loan origination and deposit account needs. This position will respond to incoming calls, chats, online applications, or applications from our branches from members who are interested in applying for consumer loans, which includes but not limited to lines of credit, vehicle loans, credit card products, equity mortgage loans and deposit accounts (checking & savings). The position will also be responsible for making daily outbound leads calls to bring in new members and cross-sell additional products and services. This position will develop a pipeline of consumer loans and deposit accounts that they will manage through funding. Individuals in this role will partner closely with other Member Care associates, Mortgage Loan Originators and back-office support staff.

Responsibilities

Process new member and deposit account applications; Respond to incoming calls, chats, online applications, or applications from branches; Make daily outbound lead calls to bring in new members and cross-sell additional products and services; Develop a pipeline of consumer loans and deposit accounts and manage through funding; Process consumer loan applications; Review credit reports, debt-to-income ratios, loan-to-value and other underwriting information; Explain, promote, and inform members of credit union products and services; Develop new member relationships and expand existing member relationships; Gather stipulations to see loan applications to funding; Use electronic signature software to send and process loan and account documents; Perform required research to resolve escalated issues; Manage a pipeline of consumer loans and deposit account applications, reporting on pull-through ratios, overall performance and obstacles; Perform funding duties for all consumer loan products unsecured and secured

Requirements

High School Diploma or GED; 3 to 5 years of similar or related experience; Customer service experience; Strong professional written/verbal communication skills, multitasking ability, and telephone etiquette (high proficiency); A passion for people, innovation, and growth

Nice to have

Some college; Customer service experience in financial institution and/or call center

Benefits

Generous paid time off (paid holidays, floating holidays, personal days, vacation days, sick time); Low-cost Medical, Dental & Vision plans; Paid childcare assistance; Award-winning 401K; Gym fee reimbursement; Tuition Reimbursement; Student loan repayment; ...and much more