Warranty Coordinator

Warranty Coordinator role on-site in Waukesha, Wisconsin, part of the Service and Warranty team. The role processes and adjudicates claims and provides warranty support to the authorized dealer network via phone or e-mail. Occasional travel. Physical demands include frequent computer-based work, sitting, and occasional lifting up to 25 pounds.

Responsibilities

Process and adjudicate warranty claims; Provide warranty support to the authorized dealer network via phone or e-mail; Analyze warranty information and process warranty claims per warranty guidelines; Input service notifications and maintain database integrity; Assist dealers in all aspects of warranty service, whether claims or registrations; Ensure internal and external customer satisfaction and compliance with warranty specifications; Monitor defective products and recall specific batches of products if required; Act as SAP Super User within functional area as assigned; Facilitate warranty recovery for both dealer and vendor network

Requirements

High School Diploma; 2 years of experience in an office setting; Strong foundation of basic mechanical and electrical fundamentals; Demonstrated Microsoft Office proficiency and data entry skills; Excellent phone and customer service skills along with sound reasoning skills; Excellent verbal and written communication skills; Ability to stay calm in pressure situations

Nice to have

2 or 4 year Technical Degree; Previous experience using SAP or equivalent ERP; Solid knowledge of Engine maintenance and troubleshooting (air cooled and liquid cooled units, gas, diesel, LP and natural gas fuel systems)