WARRANTY FIELD MANAGER

As a Warranty Customer Care Manager, you will place the customer's satisfaction with their residential Fischer Home construction warranty at the center of all you do. If you are a passionate problem solver who seeks out the best strategic intervention, you will find success in this role. The most rewarding part of this role is putting the finishing touches on the customer's new homes as they finish up their 1 year warranty period.

Responsibilities

Manage residential construction warranty service requests; Develop and implement the appropriate and cost effective solutions to warranty service issues; Schedule and perform customer issue tracking for closed communities and one year after warranty; Provide appropriate and complete documentation on all service-related paperwork; Process issues while considering the scope of work, supplier performance and Trade Partner performance

Requirements

Enjoy working with customers and providing excellent customer service, even when that isn't giving them everything they may ask for; Possess a process-oriented approach to troubleshooting; Seek out the root causes of issues to develop the most efficient and appropriate solutions; Leverage team collaboration to complete tasks; Possess excellent written and oral communication skills; Possess initiative, drive and the ability to lead others; Appreciate the value of organization and documentation; Must be able to sit or stand for long periods of time and walk on various types of terrain, including uneven surfaces, construction sites, and residential properties that may have mud, ruts, etc.; Must be able to utilize sensory skills (i.e., verbal communication) and technology (i.e. cellphone) to communicate with other Associates and customers effectively; Must be able to perform movements such as bending, stooping, reaching, pushing, grasping, etc.; Must have the ability to climb permanent stairs, temporary stairs, and ladders; Must have the physical strength and stamina to perform tasks such as lifting approximately 50 lbs. unassisted throughout the workday; Must be able to endure and be exposed to different types of conditions, including weather (heat, cold, rain, ice, etc.) and substances such as dust, dirt, and fumes; Must be able to properly use and wear protective gear provided, including but not limited to hard hat, safety glasses, gloves, steel-toed shoes, etc.; Must be able to travel to job sites regularly throughout the day

Nice to have

Exceptional organization skills using databases and scheduling platforms; Customer service motivated and eager to deliver the best experience; Communication skills that quickly adapt to different individuals

Benefits

Professional Development Training programs; Tuition Reimbursement; Competitive Compensation; 401(k) with Company matching contributions and profit-sharing; Employee Life Insurance; Personal time off; Inclusive Leave