Web Project Coordinator

We are looking for a proactive and detail-oriented Web Project Coordinator for our Mississauga branch to support the quality, adoption, and continuous improvement of our digital platforms. In this role, you will perform regular and production-release testing of our webshops and mobile apps, identify and document issues, and coordinate bug resolution with HQ teams. You will also build and maintain clear, user-focused documentation in Confluence, including feature guides, process documentation, release information, and troubleshooting content. Additionally, you will coordinate small web projects from discovery through User Acceptance Testing (UAT) and go-live, ensuring that timelines, stakeholders, approvals, and communications are effectively managed.

Responsibilities

Perform regular functional, regression, usability, and cross-device testing of webshops and mobile apps; Lead or coordinate production-release testing before new features, enhancements, and fixes are released; Identify, reproduce, document, and raise bugs or issues for HQ product, service management, and development teams; Verify fixes and perform regression testing; Support UAT planning, coordination, execution, and sign-off; Maintain testing documentation, test cases, checklists, and release validation records; Build, organize, and maintain a clear and user-friendly Confluence knowledge base for webshops and mobile apps; Document features, workflows, business rules, user roles, known limitations, and FAQs; Create and maintain internal user guides, training materials, quick-reference guides, and troubleshooting documentation; Support the preparation of release notes, feature announcements, and onboarding materials; Coordinate small web and app projects from initial discovery through planning, development, UAT, launch, and post-go-live follow-up; Define and track project activities, timelines, dependencies, priorities, risks, and deliverables; Coordinate with HQ product owners, service managers, developers, and technical teams; Work with Canadian business units and banners to gather requirements, coordinate testing, and obtain approvals; Facilitate communication between internal stakeholders, HQ teams, and business users; Coordinate UAT participants, test scenarios, feedback collection, issue resolution, and final sign-off; Prepare and coordinate post-go-live announcements, documentation updates, and training materials; Monitor post-launch issues and help coordinate stabilization activities and lessons learned

Requirements

Experience in web or mobile app testing, quality assurance, UAT, or bug reporting; Experience coordinating digital, web, software, or technology-related projects; Experience creating and maintaining documentation, knowledge bases, user guides, or training content; Familiarity with Confluence or a similar documentation and knowledge-management platform; Strong understanding of functional testing, regression testing, release testing, and issue documentation; Strong organizational and time-management skills; Excellent written and verbal communication skills in both English and French; Proven ability to collaborate with cross-functional, technical, business, and international teams; Experience working with Agile methodologies, JIRA, or similar project and issue-tracking tools; Familiarity with Web CMS platforms and digital content publishing workflows; Ability to manage multiple projects, tasks, and priorities in a fast-paced environment; Strong attention to detail and commitment to quality; Ability to explain technical information clearly to both technical and non-technical audiences; Strong sense of ownership, accountability, and follow-through; Curious, adaptable, and eager to learn new technologies, tools, and processes

Nice to have

Basic knowledge of HTML and CSS

Benefits

Positive work-life balance; Competitive compensation; Comprehensive benefits plans; Pension plans; Career opportunities