Workplace Experience Manager

The Workplace Experience Manager is responsible for delivering an exceptional workplace experience that enables employees to do their best work and strengthens connection to our culture and values. As a member of the Global Workplace team, this role serves as the primary workplace representative on-site, leading day-to-day office operations and ensuring a safe, welcoming, and highly functional workplace environment. This role combines hospitality, operational excellence, and workplace experience leadership to create an environment where employees feel supported, connected, and inspired to do their best work.

Responsibilities

Lead day-to-day workplace operations, ensuring a safe, compliant, well-maintained, and highly functional office environment; Oversee delivery of workplace services including facilities coordination, reception and visitor services, food and beverage programs, janitorial services, maintenance, mail and deliveries, office supplies, and general office operations; Monitor site conditions and operational risks, identify issues proactively, and resolve or escalate matters as appropriate; Serve as the primary point of contact for building management, workplace vendors, and service providers; Support the development and execution of local engagement initiatives that build community and strengthen connections; Lead planning and execution of workplace events, leadership visits, town halls, celebrations, meetings, and employee programs; Provide day-to-day leadership, guidance, and prioritization for office support staff; Support site-level workplace budget planning and forecasting in partnership with Workplace leadership; Manage workplace-related purchasing, expense tracking, vendor invoicing, and budget administration in accordance with company policies; Provide hands-on support during high-volume periods, workplace incidents, major events, or staffing gaps

Requirements

5+ years of experience in workplace experience, office management, hospitality, facilities management, operations, or a related field; Experience managing workplace vendors, service providers, and operational budgets; Experience partnering with business leaders and employee committees to drive engagement and culture initiatives; Full-time, onsite role NYC office (5 days per week); Flexibility to support occasional early morning, evening, or after-hours events (approximately 5–10% of time); Ability to move throughout the workplace and support event setup, inspections, and operational activities as needed; Hospitality and customer-service mindset with a passion for creating exceptional employee and visitor experiences; Strong relationship-building, stakeholder management, and cross-functional collaboration skills; Excellent communication, organizational, and problem-solving abilities; Sound judgment and the ability to make decisions in a fast-paced, dynamic environment; Strong operational, project management, and vendor management capabilities; Continuous improvement mindset with attention to detail and a focus on service excellence; Proficiency with Microsoft Office Suite and modern workplace technologies, including AI-enabled productivity tools

Nice to have

Bachelor's degree or equivalent experience preferred; Experience working within a corporate workplace, facilities, hospitality, or employee experience environment preferred

Benefits

Flexible working options; Time off; Well-being programs