Young Graduate Customer Relations Officer

Are you customer-focused, analytical, and a strong communicator? Do you want to make a real difference in the way customers, dealers, and internal teams collaborate to resolve questions and complaints? Are you eager to contribute to customer satisfaction and loyalty within a premium automotive environment? Then the position of Junior Customer Relations Officer could be the perfect start in your career.

Responsibilities

Manage customer cases across both Sales and Aftersales, acting as a key point of contact for customer-related matters; Analyse complaints and complex situations, identify root causes, and work towards balanced, premium solutions for all stakeholders; Serve as the liaison between BMW Group Belux and the contact centre, ensuring smooth follow-up of new customer inquiries; Stimulate a customer-centric and commercially minded approach in every interaction with customers and dealers; Coordinate with internal departments and retail partners to deliver a best-in-class customer experience; Contribute to customer loyalty initiatives, process improvements, and cross-functional projects that enhance our service offering; Gradually take ownership of your own region and ensure clear communication and reporting towards management

Requirements

Customer-focused mindset combined with empathy, resilience, and strong interpersonal skills; Strong analytical thinking and the ability to assess situations objectively and propose effective solutions; Excellent communication skills, both written and verbal, with the confidence to handle difficult conversations when needed; Fluency in Dutch and French, with a good command of English; Strong writing skills and the ability to work efficiently with AI-powered tools and digital systems; A collaborative mindset and the ability to work across departments and projects; An affinity with the automotive industry

Nice to have

Knowledge of BMW Group products

Benefits

International working environment with a clear vision of innovation and sustainability; Warm corporate culture where initiative and personal growth are encouraged; Extensive training and development opportunities; Attractive salary package with mobility solutions and a flexible cafeteria plan