Account Executive, Renewals

Harper is an AI-native commercial insurance company in San Francisco. Keep good Harper customers by starting early, explaining the renewal clearly, and carrying each policy to a confident decision. A renewal is not a reminder email. The customer's business may have changed, the market may have moved, and a successor policy must be earned before the current term expires. You own that commercial conversation. Harper's growing policy book creates a recurring sales responsibility separate from new business and service. Service handles post-bind requests. You own the commercial decision for the next term, including updated needs, remarketing when required, and the final renewal close.

Responsibilities

Start early and work the renewal book from a clear expiration-based clock; Re-understand the business and confirm material changes in operations, payroll, revenue, locations, vehicles, contracts, and coverage needs; Build the renewal plan with placement and insurance experts (renew in place, remarket, change structure, or add coverage); Lead the customer conversation and explain options, changes, price, conditions, and deadline in plain language; Close the next term, collect required decision and completion items, and keep ownership through bind; Protect the account by catching service issues, poor prior experience, or unresolved obligations; Record the outcome of each renewal (renewed, changed, waited, or left); Identify genuine expansion opportunities without turning routine service changes into sales

Requirements

Closed renewals, account expansions, or recurring commercial relationships; Ability to manage a large book with different clocks and levels of complexity; Ability to build trust quickly and deliver a difficult price or coverage conversation directly; Knowledge of when an account needs re-marketing rather than another follow-up; Use of account history and source documents instead of relying on one status; Ability to earn and maintain commercial insurance licenses; Based in Atlanta or San Francisco, or ready to relocate; Commercial insurance producer license required within ~30 days of start; Willingness to work on-site, Monday–Friday, with a very early morning start and in-office 5 days a week

Benefits

Health, dental, and vision insurance; Equity; Harper pays for commercial insurance producer training and licensing; Office-specific benefits set by working location